HOPE

WHEN MINUTES COUNT AND YOU ARE MILES AWAY…

An Exclusive Wellness Programme, Launched by MEDICA Superspecialty Hospital Kolkata

Dear Friend,

If you thought a career abroad implies walking the tight rope between the call of duty and concern for elders back home, it is time to relax. You no longer have to live in constant fear dreading the call that tells you a beloved elder or parent is unwell, or has fractured a bone. Or suffer the subsequent sense of hopelessness and frustration at not being able to be there in person to provide the necessary care.

You can now depend on HOPE (Healthcare for Overseas Parents & Elders) initiated by MEDICA Superspecialty Hospital, Kolkata, the largest hospital of its kind in eastern India, conceived and built by doctors of proven repute and international education and exposure, offering specialty treatment and state of the art support services.

How is HOPE unique

Our elders need care… HOPE is a meticulously planned wellness programme that caters to the medical needs of your near & dear ones living in Kolkata, in a focused & dedicated manner. Whether it is for an emergency that may crop up while you are away or periodic health check ups that they may need for their upkeep, HOPE provides you with the comfort of ensuring immediate care for your elders living in the city from across the seven seas. Your parents/elders can enjoy all the advantages without having to worry at all about the expenses involved.

HOPE is part of our ongoing commitment and action with regard to social issues. The care for the elderly has been a cause very close to our hearts.

Our Centres of Excellence

HOPE brings under its coverage the entire host of specialty diagnosis and therapy available under the hospital’s Centres of Excellence:

• Medica Institute of Cardiac Sciences (MICS)
• Medica Institute of Neurological Diseases (MIND)
• Medica Institute of Kidney Diseases (MIKD)
• Medica Institute of Orthopaedic Sciences (MIOS)
• Medica Institute of Gastroenterology & GI Surgery (MIGGS)
• Medica Institute of Critical Care (MICC)
• Medica ENT Institute (ENT-I)
• Medica Institute of Breast Diseases (MIBD)

HOPE is part of our ongoing commitment and action with regard to social issues. The care for the elderly has been a cause very close to our hearts, and our concern now involves our overseas friends.

Facilities for the HOPE beneficiary

Personalized Health Host

Your parents or elders would be met by a Health Host / Relationship Manager, who would take care of the Domiciliary Support doctor’s consultation

Assistance in Carrying Out Prescribed Tests

The underlying cause in HOPE is delivering complete care. Hence care would begin from carrying out every Post Health Training prescribed test at the hospital’s own sophisticated To make sure that our senior citizen visitors are able to maintain centres.

Help in Medicine Purchase

Our assistance would also include purchase of medicines from our well-stocked in-house pharmacy. Long-term medicines would be sent home as per schedule every month.

Ambulance for Emergencies

Medica Superspecialty Hospital has an extremely efficient and expertly manned Emergency Department working round the clock, supported by new-age ambulances and the latest equipments necessary for fast response.

Transportation for Hospital Visits

We are ready to provide transport assistance for hospital visits even beyond emergency to ensure complete comfort and ease of patients.

Domiciliary Support

Treatment can also be provided at home, as per doctor’s advice, if patient is unable to come to hospital, or desires treatment at home.

Post Health Training

To make sure that our senior citizen visitors are able to maintain requisite health conditions, we encourage them to take part in our training programmes on good and healthy living.

Feedback Within Four Hours

Whatever the extent of treatment or therapy, HOPE keeps you connected with your near and dear ones. We as Team Medica are happy to be your extended family in Kolkata and lend every possible support to your elders.

You can have access to the detailed medical reports within 4 hours of the visit. A detailed feedback will be given to you on email for your information and record.

How we begin with HOPE

• On registration, a one time full health check up of the senior members would be done
• A tour of the hospital would be provided to build familiarity and comfort with the staff and surroundings
• A 24 hours Hope Help Desk with a dedicated number will be at your service
• Senior members will have ready access to our Relationship Counselor
• Proactive call-up for any routine check or follow-up is ensured
• A simple agreement involving basic inputs, to be signed
• ID Cards will be issued to facilitate easy search on system
• HOPE beneficiary would simply sign on the bill and leave, without having to worry about payment
• Bill will be sent to the Sponsor for payment and the amount may be wired to us within 15 days of receipt of mail

• Immediate treatment without the worry about payments
• Access to world-class healthcare support system
• Hassle-free and friendly approach to treatment
• Ecosystem of transparency and cost efficiency
• Know that your loved ones are taken care of by an extended family

So avail the benefits of HOPE. Registration charges:

– $200 (one-time deposit) for parents (either single or both)
– $100 each for every additional member. Click here to pay online.

Just fill in the enclosed and send it to:

Medica Superspecialty Hospital,
127, Mukundapur, E. M. Bypass, Kolkata – 700 099,
West Bengal, India.

24-hour Emergency and Other Services

• Endocrinology
• Maxillofacial Surgery
• Transplant
• ENT
• Dermatology
• Cancer Medicine
• Psychiatry
• Dentistry
• General Surgery
• Gynaecology & Obstetrics
• Transfusion Medicine
• Rehabilitation Services
• Imaging Services
• Paediatrics & Neonatology
• Respiratory Medicine
• Nutrition & Dietetics
• Keyhole Surgery
• Paediatric Cardiology
• Plastic Surgery
• Telemedicine
• General Medicine
• Rheumatology
• Emergency Services
• Pharmacy
• Head & Neck Surgery
• Laboratory Medicine
• Trauma Surgery
• Cafeteria
• Bariatric Surgery
• Blood Bank
• Intensive Care

Touched by HOPE

Myself and my parents would unequivocally say that the HOPE program has been a huge blessing for our family. The year 2014-2015 has been especially difficult for my father, who had to be hospitalized 3 times for different reasons. However, each time my father reached Medica, we had a sense of relief that he was getting the best possible medical care. Over and above the care, the HOPE program ensures that my parents never feel uncomfortable whenever they need any help. The care and love provided to them as HOPE patients is beyond compare. The HOPE agents try their best to keep us informed of my parents’ health. Because of the time zone difference, I have contacted them during weekends and very odd hours and each time they have been extremely courteous and did their best to follow up on every request. Another advantage of the HOPE program is that it is completely cash free for my parents. They are released as soon as they have received their adequate care. The bill is sent to us, which we can clear at our convenience. The cost of treatment is very reasonable. I would definitely recommend HOPE for NRIs whose parents are in and around Kolkata. The peace of mind I earned by registering my parents for HOPE qualifies as the best $200 I have ever spent. Mr. M. Ghosh

HOPE scheme was extremely helpful for me and my elderly parents. I am delighted to take this opportunity to express my sincere gratitude to the team. I would like to thank the HOPE Relationship Managers for their wonderful service, professionalism and communication.Dr. S.M. Pal

I have had a fabulous experience with HOPE. The person assigned has now become almost like a family friend and the care she takes of my parents is nothing short of what any relative present would take. They make the entire process hassle free.Mr. N. Bhattacharya

I wanted to take a moment to thank your HOPE team members for their dedication and support, especially the HOPE relationship manger. She is an asset to Medica and its clients. She has been always there to help me out, no matter whether it is a Sunday, early morning hours, coming out of a conference and went above and beyond to help my parents get through their medical needs. The HOPE team is very dear to my heart.Mr. P. Ghosh

I am impressed by the comprehensive tests that you have done on my father and am very grateful for making his visits to the hospital a good experience. He praises you and the service at every opportunity!Dr. A. Mitra

We are HOPE members at Medica Superspecialty Hospital, enrolled by our NRI son who lives in the US. We have been enjoying the privileges of the HOPE membership for the last 4 years and we have been very happy so far. Not only are the staff members extremely helpful, courteous, and considerate, the facility itself boasts of outstanding doctors, latest medical equipment, and ultra-clean rooms. The greatest advantage is that help is only a phone call away, and that has been a life saver for us on multiple occasions where hospitalization was needed. Not only is the wait period negligible for HOPE members even on regular visits, the bills are always settled in the most convenient way and only after the services are rendered. The friendly staff members also call us at regular intervals to inquire about our health. We hope you find HOPE as useful and helpful as we do.
Mrs. & Mr. Dutta